Please read this agreement carefully before subscribing to any of the cloud systems provided by OdoShare or its agents or representatives. Subscription means agreeing to the terms and conditions outlined herein. If you do not agree with all of the terms and conditions in this agreement or any updated version of it, you must refrain from using the service or any part of it. This agreement is between you and OdoShare and is solely limited to the terms and conditions stated in this agreement.
Definitions:
A. OdoShare or its agents or representatives: Referred to in this agreement as the “Service Provider.”
B. Development, Application, and Hosting of Odoo Program: Referred to hereafter as the “Service.” It is the enterprise resource planning (ERP) program based on the cloud computing model, with its features and characteristics detailed on the official service website.
C. Subscriber: The individual or entity (whether commercial, governmental, or non-profit) for whom the “Service” is provided.
D. Use: Refers to the Subscriber accessing the service to utilize its functions, such as but not limited to accounting, sales, purchasing, inventory management, and other features included in the subscription selected by the Subscriber.
Terms:
According to the terms and conditions of this license, you are granted a limited, non-exclusive license to use one of OdoShare’s systems or services for a specified period starting from the acknowledgment of this agreement and remaining valid as long as the Subscriber complies with the payment of the subscription fees as mentioned on the website. In case of any breach of the agreement, the Service Provider reserves the right to cancel the subscription and delete the Subscriber’s data.
Workflow on the Program:
The Subscriber shall provide a copy of the commercial registration, tax number, and national address.
The Subscriber shall transfer the hosting fee to the Service Provider’s account. By transferring the amount, the Subscriber is considered to have read and agreed to the agreement, and the agreement will commence, and the Subscriber is bound to all of its terms.
A database for the client will be created within three days from the date of transfer.
The Subscriber will be provided with a tutorial video on the program and remote training if necessary, limited to one time.
If further training is required, or if new employees need training, additional fees will apply as determined by the Service Provider.
All entries in the program are the responsibility of the Subscriber.
The program does not accept software modifications or changes to the format of inputs or outputs. If the Subscriber wishes for any modifications, they must submit a request to the Service Provider, who will review it and decide whether it is feasible. If the modification can be implemented, a price quote will be provided, and work will begin upon full payment of the modification fee.
Payment and Renewal:
Paid services, such as training, require the Subscriber to log into the website and select “Subscribe” or “Add.” By doing so, the Subscriber agrees to pay the Service Provider the specified annual fee for that service as indicated in the service description. The service fee will be deducted upfront on the day of subscription or upgrade to cover the service usage for the specified period, and no compensation will be made for unused periods unless specified in the service description.
Automatic Renewal: Unless the Subscriber notifies the Service Provider via the website before the end of the current subscription period to cancel or upgrade, the subscription will automatically renew with its current features, and the Service Provider is authorized to collect the subscription fees using credit cards or any registered payment method.
Security Precautions:
The Subscriber must take necessary security measures to prevent unauthorized access to the service. This includes not sharing the login link, usernames, or passwords with anyone else. The Service Provider does not assume liability for any damage caused by the Subscriber’s failure to protect their login information.
Support:
During the subscription period, the Service Provider will provide technical support to the Subscriber as outlined in this section. The support includes:
Electronic Support (Email): To assist the Subscriber in understanding and resolving issues.
Updates and Improvements: The Service Provider will carry out necessary updates or changes to the service at no additional cost to the Subscriber.
Maintenance: The Subscriber agrees that the Service Provider will perform necessary maintenance from time to time for upgrades, adding new features, backups, or addressing security vulnerabilities. This may result in service downtime not exceeding one and a half days per year. If the downtime exceeds this duration, the Subscriber will be compensated by extending the subscription by twice the number of days of downtime.
Support through WhatsApp Group: The Subscriber may send questions to the support team through a dedicated WhatsApp group, and the team will respond within 48 working hours, which may increase depending on the complexity of the issue.
Behavioral Expectations: The Subscriber is required to ask questions only, without engaging in discussions, criticizing, or using inappropriate language. If the Subscriber fails to comply, the support group will be closed, and support will continue via email at info@odoshare.com, with responses provided within an average of 48 working hours.
Data Retention:
The Subscriber acknowledges that if they stop using the service due to their request or failure to pay the subscription fees, the Service Provider will grant a five (5) day grace period for payment, allowing the Subscriber to access their data and service. If payment is not made after this period, the Service Provider has the right to suspend the subscription, and after ten (10) days, the subscription will be canceled, and all Subscriber data will be deleted. The Subscriber acknowledges that if they resume the subscription after the mentioned periods, there is no guarantee that the previous data can be recovered. For trial subscriptions, data will be deleted immediately after the trial period ends.
Indemnity:
The Subscriber agrees not to harm the Service Provider or its property, contractors, licensors, directors, employees, representatives, or agents, and will bear all costs and claims resulting from proven damage or breach of this agreement, including legal fees.
Non-Transferability:
This agreement is exclusive to the Subscriber, and they must not assign or transfer any rights or obligations under this agreement to any third party.
Modification:
The Service Provider has the right to modify or replace any part of this agreement as it sees fit. The Subscriber is responsible for reviewing any updates to this agreement regularly, as the provider will publish changes on the website and notify the Subscriber through the registered email. Continued use of the service or visiting the website constitutes implicit agreement to these changes.
Termination of Agreement:
If the Subscriber wishes to stop the service, they may do so simply by not paying the subscription fee or by notifying the Service Provider directly via the website. In this case, the Subscriber’s data will be deleted as per Section 7. The Service Provider also reserves the right to notify the Subscriber of the service’s termination and grant a one-month grace period to allow them to copy their data without providing reasons.
Privacy:
The Service Provider is committed to respecting the privacy of the Subscriber and all data entered during their use of the service. The Service Provider will not access, view, or copy the Subscriber’s data except for the purpose of maintaining a backup of the data for the benefit of the Subscriber.
The Service Provider will retain the necessary data for service subscription, such as the Subscriber’s name, email, and contact details. The Service Provider may share this data with employees, contractors, or affiliated entities who need it for processing or providing the requested service. All parties involved are required to keep the information confidential.
Business Transfer:
If the Service Provider is acquired or parts of its business are transferred to a third party, the Subscriber acknowledges that their data will be transferred to that third party, which may use it as outlined in this agreement. In the event of the Service Provider’s bankruptcy or exit from the market, the Service Provider is obligated to provide the Subscriber access to their dedicated server for one month to copy their data.
Applicable Laws:
Disputes or claims arising from or related to this agreement shall be resolved in accordance with the applicable laws of the Kingdom of Saudi Arabia.
